Appointments

Urgent appointments

To request an urgent appointment for on the day (Monday to Friday):

phone us on 020 3667 5550, Monday to Friday at 8am
visit the surgery and speak with a receptionist, Monday to Friday at 8am

When you get in touch, we will ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

Routine Appointments from 1st October 2025:

The only way to request a routine GP appointment is via our online triage webform:

Use our Accrx service, Monday to Friday from 8am-6.30pm at Contact us about your request – Accurx Patient Portal
If you are unable to complete the form yourself, a friend or family member can do so on your behalf.
Alternatively, please telephone us or walk in, and one of our team will complete the form alongside you.

Once we receive your request, a GP will review it. They will decide:

Who is the most appropriate person to see you – this could be a GP, physiotherapist, mental health practitioner, or nurse.
How soon you should be seen.

You can also use this form to submit admin queries like blood test requests, sick notes, private referrals etc.

If a routine appointment is needed, you will either be sent a link to book with the right clinician or our team will contact you directly to arrange the appointment.

Can reception make me an appointment instead?

From 1 October 2025, whether you visit in person or contact reception by telephone, they will no longer be permitted to book doctors’ appointments. The team will help you complete the form if you struggle to do it yourself.

How long will it take to fill in the AccuRx?

For medical queries, it will take approximately 5 minutes. For administrative or simple issues, it is even shorter:

Examples of admin issues are –to ask about a fit (sick) note.
Examples of simple issues are – change of contact details, such as a mobile number.

What happens after you submit the Accurx:

Once you submit the Accurx, you will receive a confirmation of a triage booked with a GP.
After the GP has triaged your request, we will contact you again with the outcome.

When the surgery contacts you, this may be by text, email, or telephone call. Depending on the outcome, you may be:

Offered an appointment
Given advice, or
Directed to appropriate healthcare services in the community that we work with, such as a social prescriber, pharmacist, physiotherapist or other healthcare professionals.

You DO NOT need to complete an Accurx Patient Triage if you would like to book an appointment with the Nurse e.g. childhood immunisations, dressing change, asthma review, cervical screening etc., or with the HCAs for blood tests appointments, or with the First Contact Practitioners (Physiotherapist), Mental Health Practitioner, Clinical Pharmacists etc. Please telephone the surgery to book an appointment.

Why do I need to complete a form or answer the questions the reception team ask me?

This process helps us make sure you receive the right advice or appointment with the most appropriate professional, within the right time frame.

Alongside our GPs, the Practice now has a wider team of healthcare professionals, including:

First Contact Practitioner (Physiotherapist) – can offer support with musculoskeletal (MSK) issues such as back, neck, joint, or muscle problems.
Social Prescribers – can offer support with benefits/debt advice, housing, isolation, loneliness, support for carers, parenting or family support networks, employment or training, food bank and cost of living support, promote healthy lifestyle changes (exercise, diet, sleep etc.).
Clinical Pharmacist – can offer support with medication reviews (especially for patients on multiple medicines, with long-term conditions, or at risk of side effects), help manage conditions like asthma, COPD, high blood pressure, or heart disease, provide advice on how and when to take medicines, answer patient questions about side effects, lifestyle impacts, or alternatives etc.
Mental Health Practitioner – can offer and initial mental health assessment (exploring symptoms, risks, social circumstances), identify whether support can be managed in primary care or needs referral to secondary services, complete a fit note, risk assessments etc.

In some cases, it may be more appropriate for you to see or speak with one of these practitioners instead of a GP.

Will I get an appointment quicker if I speak to reception instead?

No, the reception team will no longer be permitted to book routine GP appointments with patients directly. All methods of completing the triage forms, either online, in person or over the phone, will be assessed equally.

I don’t feel comfortable telling reception about my medical issue

Please be assured that anything you discuss with a receptionist will be treated with absolute privacy and respect. All staff within the Station Road Surgery, including receptionists, sign a confidentiality agreement, meaning anything you discuss with them is not shared inappropriately.

What if English is not my main spoken language?

In the same way that clinicians frequently use an official translation service on the phone the receptionists will also be able to access this if the patient they are speaking to is on the phone or in person in the surgery.

Does this mean I won’t see a GP anymore?

No. Routine Triage is just a preliminary way of collecting information to ensure you are seen by the right person in the right way, not a way of deflecting medical issues that need contact with a GP.

What if I need help for an urgent issue?

Urgent appointment booking is not changing. We are endeavouring to keep the system as user friendly as possible, and therefore, if a truly urgent problem needs to be addressed, then you can still book an urgent appointment from 8am via reception. Please note that receptionists will not be able to book routine issues into urgent slots.

Your appointment

We may offer you a consultation:

by telephone
face to face at the surgery
on a video call
by text or email

Appointments by telephone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using Patient Access
phone us on 020 3667 5550, Monday to Friday from 8am.
reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there is a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by telephone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Extended Access

Bromley GPs are now providing more patient appointments in the evenings and Saturdays. This enhanced access service is provided by the Hayeswick PCN and a limited number of Digital GP (initially telephone consultation) and Face to Face GP appointments are available from 4 pm to 8 pm in the evening during the week, and between 9 am and 5 pm on a Saturday.

Appointments may also be booked with a Nurse if appropriate.

There are two different locations for this service:

Addington Rd Surgery, 77 Addington Road, West Wickham, BR4 9BG (Extended Access – Thursday to Saturday)
Station Road Surgery, 74 Station Road, West Wickham, BR4 0PU (Extended Access – Monday to Wednesday)

To book an appointment with the Hayeswick Enhanced Access Service, please call Station Road Surgery.

If you need to see a GP urgently when this Practice is closed, please call 111.

Please note that walk-in appointments are not offered with this service, and only patients with pre-booked appointments via their GP practice or NHS 111 will be seen.

If you have been booked into an appointment with a GP or Nurse with the Hayeswick Enhanced Access Service and wish to cancel this appointment, please call the Station Road Surgery on 020 8777 8245.

Urgent Care Centres

If you have an urgent and severe but non-life-threatening illness or injury, go to an urgent care centre.

Bromley has two urgent care centres, the hours and locations are as follows:

Princess Royal University Hospital

• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Princess Royal University Hospital, Ground floor, North Wing, Farnborough Common, Orpington BR6 8ND

Beckenham Beacon

• Opening times: Open 8am to 8pm, 7 days a week, including all bank holidays
• Location: Beckenham Beacon, 379 Croydon Road, BR3 3QL

Depending on where you live in Bromley, your nearest urgent care centre could also be located in Lewisham or Croydon:

Croydon University Hospital

• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: 530 London Road, Croydon CR9 1PJ

University Hospital Lewisham

• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Lewisham High Street, London SE13 6LH

For critical or life threatening situations, visit A&E. The nearest A&E departments are all open 24/7. The nearest locations are:

Princess Royal University Hospital

Farnborough Common, Orpington, Kent, BR6 8ND

University Hospital Lewisham

Lewisham High Street, London, SE13 6LH

Croydon University Hospital

530 London Road, Thornton Heath, CR7 7YE

King’s College Hospital

Denmark Hill, London, SE5 9RS

Darent Valley Hospital

Darent Wood Road, Dartford, Kent, DA2 8DA

For medical emergencies please call 999. For example; chest pains, significant shortness of breath, severe bleeding that cannot be stopped or a suspected stroke.