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Our Pledge to You

  • To give you the best medical care and advice possible.
  • Treat you with courtesy and respect at all times.
  • We will discuss with you the care and treatment we can provide.
  • Give you full information on the services we offer.
  • Give you the most appropriate care by suitably qualified staff.
  • Provide you with emergency care when you need it.
  • Refer you to a consultant acceptable to yourself when your GP thinks it is necessary.
  • Refer you for a second opinion when you and your GP agree it is needed.
  • Give you access to your health records subject to the limitations of the law.
  • Keep the contents of your health records confidential.
  • Give you a full and prompt reply to any complaint you make about our services.
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