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Call 111 - When it is less urgent than 999

Your Pledge To Us

  • Treat us with respect and courtesy at all times. Very rarely there are incidents of rudeness and verbal abuse. This will not be tolerated and any patient behaving in such a manner will be removed from our practice list.
  • Discuss it with us if you are unsure about the treatment we are offering you.
  • Use the emergency service only in a genuine emergency.
  • Ask us for a night visit only in an emergency.
  • Please request a home visit before 11.00am when possible. Home visits are only for patients too ill or infirm to come to the surgery.
  • One appointment per problem, unless a double appointment has been requested.
  • Keep to your appointment or let us know early if you cannot. If you are late, expect a delay in being seen by the doctor.
  • Please remember that an appointment is for one person only. Where another member of the family needs to see the doctor, another appointment should be made.
  • Let us know when you change your name, address or telephone number.
  • Please keep telephone conversations brief as an engaged line may prevent an urgent message reaching the doctor.

Any suggestions on how we can improve our services will be welcome. Please contact our practice manager.

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